OSHEAN Network Operations Center
The OSHEAN Network Operation Center (NOC) provides the following services to OSHEAN Members:
- Network Monitoring: The NOC will monitor and troubleshoot the member’s Wide Area Network equipment and access carrier circuits.
- Active "polling" of your network edge router(s) every 3 minutes for alarms, 24 hours per day, 365 days per year
- Customer notification within 1 hour of alarm
- MRTG (Multi Router Traffic Grapher) reporting
- SolarWinds reporting and Alarming
- DNS secondary and Tertiary Hosting Services
- IP Address Allocation
Additional NOC Services:
The NOC will provide additional services at the request of OSHEAN members. These services are provided at an additional cost.
- Equipment Maintenance
- 24 hours per day, 365 days per year
- 4 hour on-site response, with spare equipment IOS software upgrades
- Equipment - hardware and software
- Cisco equipment installation and (re)configuration services.
OSHEAN's Network Operation Center is managed by Atrion. This site is password protected. If you need your organizations username or password, please email us at info@oshean.org
Trouble Ticket Procedures:
A ticket can be opened by calling the OSHEAN NOC at 1-877-390-4563 or by emailing the OSHEAN NOC.
Emailing Procedures:
OSN#0000-N should be placed in front of the subject of an issue that has yet to be address by the OSHEAN NOC. ( 0000 represents that no ticket has yet been assigned and N for new) When this email is received with this in the subject field, then the OSHEAN NOC will open a new ticket and distribute it to the appropriate list.
OSN#13841-U OSHEAN Web page update is an example of a subject of a ticket update that is being sent out to the list. (13841 is the ticket number and U meaning update.) The update could be sent by a list member or the OSHEAN NOC itself.
OSN#13841-C OSHEAN Web page update is an example of a subject of a ticket that is being closed.