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Friday Forum Session: ITSM and ITIL
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When: 11/20/2015
9am - 11am
6946 Post Road, Suite 402
North Kingstown 02852
United States
Presenter: Rick Lemieux
Contact: Nimota Garcia

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Please join us for the ITSM and ITIL Friday Forum Session on November 20th from 9am - 11am at the OSHEAN offices in North Kingstown, RI with Rick Lemieux, Vice President and founder of ITSM Solutions.


Rick will present the Resilia best practice framework for cyber resilience, using existing service management systems (i.e., ITIL), that enables organizations to create a proactive, balanced and collaborative approach to identifying and managing cyber-risks while enabling the capability to detect and recover from cyberattacks faster.

Attendees will also learn about ITIL framework. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.  
We look forward to seeing you there!


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