OSHEAN Network Operations Center

The OSHEAN Network Operation Center (NOC) provides the following services to OSHEAN Members:

Network Monitoring: The NOC will monitor and troubleshoot the member’s Wide Area Network equipment and access carrier circuits.
Active "polling" of your network edge router(s) every 3 minutes for alarms, 24 hours per day, 365 days per year
Customer notification within 1 hour of alarm
MRTG (Multi Router Traffic Grapher) reporting
SolarWinds reporting and Alarming
DNS secondary and Tertiary Hosting Services
IP Address Allocation

Additional NOC Services:

The NOC will provide additional services at the request of OSHEAN members. These services are provided at an additional cost.

Equipment Maintenance
24 hours per day, 365 days per year
4 hour on-site response, with spare equipment IOS software upgrades
Equipment - hardware and software
Cisco equipment installation and (re)configuration services.

OSHEAN's Network Operation Center is managed by Atrion.

Trouble Ticket Procedures:

A ticket can be opened by calling the OSHEAN NOC at 1-877-390-4563 or by emailing the OSHEAN NOC.

Emailing Procedures:

OSN#0000-N should be placed in front of the subject of an issue that has yet to be address by the OSHEAN NOC. ( 0000 represents that no ticket has yet been assigned and N for new) When this email is received with this in the subject field, then the OSHEAN NOC will open a new ticket and distribute it to the appropriate list.

OSN#13841-U OSHEAN Web page update is an example of a subject of a ticket update that is being sent out to the list. (13841 is the ticket number and U meaning update.) The update could be sent by a list member or the OSHEAN NOC itself.

OSN#13841-C OSHEAN Web page update is an example of a subject of a ticket that is being closed.

		OSHEAN Network Operations Center The OSHEAN Network Operation Center (NOC) provides the following services to OSHEAN Members: Network Monitoring: The NOC will monitor and troubleshoot the member’s Wide Area Network equipment and access carrier circuits. Active "polling" of your network edge router(s) every 3 minutes for alarms, 24 hours per day, 365 days per year Customer notification within 1 hour of alarm MRTG (Multi Router Traffic Grapher) reporting SolarWinds reporting and Alarming DNS secondary and Tertiary Hosting Services IP Address Allocation Additional NOC Services: The NOC will provide additional services at the request of OSHEAN members. These services are provided at an additional cost. Equipment Maintenance 24 hours per day, 365 days per year 4 hour on-site response, with spare equipment IOS software upgrades Equipment - hardware and software Cisco equipment installation and (re)configuration services. OSHEAN's Network Operation Center is managed by Atrion. Trouble Ticket Procedures: A ticket can be opened by calling the OSHEAN NOC at 1-877-390-4563 or by emailing the OSHEAN NOC. Emailing Procedures: OSN#0000-N should be placed in front of the subject of an issue that has yet to be address by the OSHEAN NOC. ( 0000 represents that no ticket has yet been assigned and N for new) When this email is received with this in the subject field, then the OSHEAN NOC will open a new ticket and distribute it to the appropriate list. OSN#13841-U OSHEAN Web page update is an example of a subject of a ticket update that is being sent out to the list. (13841 is the ticket number and U meaning update.) The update could be sent by a list member or the OSHEAN NOC itself. OSN#13841-C OSHEAN Web page update is an example of a subject of a ticket that is being closed.