Ocean State Libraries Stay on Cutting Edge with OSHEAN
Although it can sometimes happen right under the noses of Rhode Island residents, the state’s library system has quietly and seamlessly built a network of resources that enhance collaboration and access to technological resources.
Known as Ocean State Libraries (or OSL), it is a public library consortium dedicated to serving the Rhode Island community by sharing materials, services, and electronic resources. As information access has evolved, so, too, has the role of the library in serving up content in ways that reflect modern approaches to data consumption. As such, OSL is a long-time member of the OSHEAN network in support of its mission to provide broadband internet access at all of its member libraries.
OSL utilizes a number of resources from OSHEAN to make this access reality. For instance, OSHEAN provides services including Internet, virtual firewall, iBoss filtering, technical support and one-on-one consulting when any issues arise. It is this level of personal attention that helps OSL stay focused on constantly enhancing the technological prowess of its member facilities while also keeping an eye on what’s next to ensure the resources available at each library site reflect visitor preferences.
“It’s great to have access to a knowledgeable team of OSHEAN staff who are familiar with us and aware of our configuration so we can turn to them when we have new needs to discuss,” said Renée Palermo, ILS Manager for OSL. “For instance, OSHEAN’s engineers worked with us last year to reconfigure our network and begin using the OSHEAN virtual firewall, and we now use video conferencing – a product we hope to expand our use of in the future.”
And just like any service provided to a user base, ensuring reliable access to products and solutions is essential for their repeated patronage. As the role of the library changes in the community, and technological services to patrons continue to grow, OSL is committed to delivering a first-rate experience for community members.
“By providing consistent Internet and bandwidth, OSHEAN enables our patrons to come to the library for reliable wireless access on their devices, as well as access other Internet-based needs on our public computers,” said OSL’s Palermo.